Terms and Conditions
1.0 Premise
ITAL TOOLS products are the result of technological innovation achieved through continuous research applied on a vast scale. Drawings, technical data, photos of the products and packaging are supplied for the sole purpose of informing the customer and are not binding in any manner. ITAL TOOLS may undertake, when necessary, modifications and improvements without applying these innovations to the parts already supplied. The operational tolerances conform to technical standards that are acceptable for this range of tools.
2.0 Acceptance of the contract
All orders for our products are meant to be accepted at the price and sale conditions that are legally in force at the date of delivery.Every order will be treated and supplied according to the following general sale conditions. By placing an order or accepting an offer, the customer accepts, without any reservations, all conditions expressly mentioned hereafter. Any other derogation will only be accepted upon written consent by ITAL TOOLS All other cases not contained within these conditions will fall under the Italian Civil Code.Offers and order confirmations will be processed according to stock availability. Any order, even those taken by our representative agents, will be subject to our acceptance, which could also be a partial one. We will notify the acceptance of any order by an order confirmation in which we will indicate all details pertaining to the items purchased, their price and expected delivery date. Therefore, we will not be able to accept any modification after three working days from the date of receipt.
3.0 Prices
The prices stated in ITAL TOOLS’s quotation and price lists are gross and are intended to be “ex-works”. Prices and VAT will be those in force at the date of shipping. To the best of our knowledge, the prices indicated in our catalogues, price lists and order confirmations are correct. However, ITAL TOOLS cannot be held legally liable for reserving the right to change prices without notification in line with the manufacturer’s cost increases.
4.0 Delivery
Delivery dates in the order confirmation are given as an indication of the estimated delivery time. They have to be considered as reliable only in case of normal operating conditions, and there shall be no liability on the part of the Seller for any failure to deliver due to causes beyond the Seller’s control. ITAL TOOLS will also not be able to accept any cancellation of existing orders which were not delivered in time due to external impediments. Standard products will be shipped within five working days from receipt of the order. The packing of our products will be charged on the final invoice, while shipping is “ex-works” from our factory at Certaldo (Florence). All products supplied by ITAL TOOLS travel at the customer’s own risk. ITAL TOOLS retains the right to charge freight costs on the invoice in case of value under the minimum amount acceptable of €100,00. ITAL TOOLS will not be held responsible for any damage, theft or tampering that might occur during transport, and for which the forwarder will be legally liable according to article 1693 of the Civil Code. The customer, for his part, will have to check the goods at the moment of receipt and, in case any anomaly or damage is found, he will have to apply for a refund to be addressed to the forwarder.
4.1 Delivery Information
DELIVERY. The shipping costs for all the products supplied by ITAL TOOLS will be calculated according to a price list depending on the ordered products.
All the countries that are not within the EU are determined by DAP policy (Delivery At Place). The shipping fees, which include the export customs duties and the shipping cost from our warehouse to the delivery address that the Customer enters while placing the order. As regards the import taxes (VAT taxes included and possible customs duties) borne by the Customer , they will be directly required by the competent customs office.
5.0 Warranty
All professional tools by ITAL TOOLS are manufactured according to high standards of technology and are therefore warranted against any possible defect. This warranty does not cover damage or tampering which can be ascribed to inappropriate use. It is also not applicable for tools that have been re-sharpened. This warranty does not cover the possible injuries resulting from inappropriate use of defective tools. ITAL TOOLS will repair or replace any goods which the buyer shall prove to have been defective in material or workmanship upon analysis by its technical department. Any complaint must be communicated within fifteen days from receipt of the goods together with a written form in which the customer provides a detailed description of the defect. Any return of tools will only be accepted upon authorisation by ITAL TOOLS and the freight will be at the customer’s own expense.
6.0 Returns Policy
6.1 Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to give reasons and without any penalty, within 30 (thirty) working days from the date of receipt of the products.
6.2 To exercise the right of withdrawal referred to in the previous article 5.1, the Customer must send Ital Trade Srl Socio Unico a communication to that effect, within the terms indicated, to the following email address info@italtools.com, or use the appropriate form on the Site.
6.3 In the event of withdrawal, the Customer must return the products to Ital Trade Srl Socio Unico at his own expense within 14 (fourteen) days of said withdrawal:
For parcels from European Union and non-EU countries, the shipping address is as follows:
Ital Trade Srl Srl Socio Unico
Via Don Minzoni, 123
50052 Certaldo (FI)
Italy
The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packaging), without any signs of wear or dirt, in compliance with the following conditions:
– Discounted items are final and cannot be returned or exchanged.
– the right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the purchased product (eg: accessories, complements, etc.);
– for the withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, seals, etc …);
– the shipping costs (and any customs fees, if any) for the return of the goods will be the sole responsibility of the Customer.
– the shipment, until the certificate of receipt in the warehouse indicated by Ital Trade Srl Socio Unico, is under the complete responsibility of the customer;
– in case of damage to the goods during transport, Ital Trade Srl Socio Unico will notify the Customer, to allow him to promptly file a complaint against the courier he has chosen and obtain the relative reimbursement; the product will then be made available to the customer, simultaneously canceling the request for withdrawal;
– Ital Trade Srl Socio Unico will not be liable in any way for damage, theft or loss occurring during or in any case depending on the return shipment.
6.4 Ital Trade Srl Socio Unico will refund the Customer the full amount already paid, net of any additional shipping costs pursuant to art. 56, paragraph 2, of Legislative Decree 21/14) within 14 (fourteen) days of withdrawal, by means of a reversal of the amount charged, using the same payment method used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not incur any costs as a consequence of this refund. Ital Trade Srl Socio Unico may suspend the refund until the returned product is received or until the Customer proves that he has correctly returned the product, whichever is earlier.
6.5 In any case, the Customer will lose the right of withdrawal in cases where Ital Trade Srl Socio Unico ascertains that:
• the returned product and / or its accessories, and / or its packaging are not intact;
• the product is missing its external packaging and / or its original internal packaging;
• the product lacks integral elements of the same.
In case of forfeiture of the right of withdrawal, Ital Trade Srl Socio Unico will return the purchased product to the sender, charging the shipping costs to the sender and, if already reimbursed, the price of the product.
7.0 Place of jurisdiction
For any legal matter the place of jurisdiction is Florence. All contracts, even those made with foreign Buyers or for goods to be sent abroad, are regulated by Italian legislation.