Terms and conditions of sale

ITAL TOOLS products are the result of technological innovation achieved through continuous research applied on a vast scale. Drawings, technical data, photos of the products and packaging are supplied for the sole purpose of informing the customer and are not binding in any manner. ITAL TOOLS may undertake, when necessary, modifications and improvements without applying these innovations to the parts already supplied. The operational tolerances conform to technical standards that are acceptable for this range of tools.

All orders for our products are meant to be accepted at the price and sale conditions that are legally in force at the date of delivery.Every order will be treated and supplied according to the following general sale conditions. By placing an order or accepting an offer, the customer accepts, without any reservations, all conditions expressly mentioned hereafter. Any other derogation will only be accepted upon written consent by ITAL TOOLS All other cases not contained within these conditions will fall under the Italian Civil Code.Offers and order confirmations will be processed according to stock availability. Any order, even those taken by our representative agents, will be subject to our acceptance, which could also be a partial one. We will notify the acceptance of any order by an order confirmation in which we will indicate all details pertaining to the items purchased, their price and expected delivery date. Therefore, we will not be able to accept any modification after three working days from the date of receipt.

The prices stated in ITAL TOOLS’s quotation and price lists are gross and are intended to be “ex-works”. Prices and VAT will be those in force at the date of shipping. To the best of our knowledge, the prices indicated in our catalogues, price lists and order confirmations are correct. However, ITAL TOOLS cannot be held legally liable for reserving the right to change prices without notification in line with the manufacturer’s cost increases.

Delivery dates in the order confirmation are given as an indication of the estimated delivery time. They have to be considered as reliable only in case of normal operating conditions, and there shall be no liability on the part of the Seller for any failure to deliver due to causes beyond the Seller’s control. ITAL TOOLS will also not be able to accept any cancellation of existing orders which were not delivered in time due to external impediments. Standard products will be shipped within five working days from receipt of the order. The packing of our products will be charged on the final invoice, while shipping is “ex-works” from our factory at Certaldo (Florence). All products supplied by ITAL TOOLS travel at the customer’s own risk. ITAL TOOLS retains the right to charge freight costs on the invoice in case of value under the minimum amount acceptable of €100,00. ITAL TOOLS will not be held responsible for any damage, theft or tampering that might occur during transport, and for which the forwarder will be legally liable according to article 1693 of the Civil Code. The customer, for his part, will have to check the goods at the moment of receipt and, in case any anomaly or damage is found, he will have to apply for a refund to be addressed to the forwarder.

All professional tools by ITAL TOOLS are manufactured according to high standards of technology and are therefore warranted against any possible defect. This warranty does not cover damage or tampering which can be ascribed to inappropriate use. It is also not applicable for tools that have been re-sharpened. This warranty does not cover the possible injuries resulting from inappropriate use of defective tools. ITAL TOOLS will repair or replace any goods which the buyer shall prove to have been defective in material or workmanship upon analysis by its technical department. Any complaint must be communicated within fifteen days from receipt of the goods together with a written form in which the customer provides a detailed description of the defect. Any return of tools will only be accepted upon authorisation by ITAL TOOLS and the freight will be at the customer’s own expense.

For any legal matter the place of jurisdiction is Florence. All contracts, even those made with foreign Buyers or for goods to be sent abroad, are regulated by Italian legislation.